Refund policy

Final Sale

Due to the made-to-order nature of our pieces, we do not accept returns, refunds, or exchanges for:

• Change of mind or buyer’s remorse

• Incorrect size, color, or product selection

• Delays occurring during carrier transit

• An incorrect or incomplete shipping address provided at checkout

We kindly ask that you review your selections and order details carefully before completing your purchase.

Every order leaves our care with the intention that it arrives beautifully and as expected.

If your piece arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery so that we may review the matter with the appropriate care.

Please include:

• Your order number

• A brief description of the concern

• Clear photographs of the piece and its original packaging

Once reviewed and verified, XO Tiesha may provide a replacement at no additional cost.

Delivery & Carrier Responsibility

Once your order has been entrusted to the shipping carrier, XO Tiesha is not responsible for carrier-related delays, lost packages, or delivery interruptions.

If your tracking information reflects a successful delivery but your package cannot be located, we ask that you contact the carrier directly to begin an investigation.

Order Changes & Cancellations

Each order enters processing shortly after purchase. Because pieces are prepared specifically for each order, changes or cancellations cannot be guaranteed once an order has been submitted.

We encourage you to take a moment to confirm your selections, sizing, and shipping information before completing your purchase.

Your Purchase

By placing an order with XO Tiesha, you acknowledge that you have reviewed and accepted these terms.